Terms of Use

Section 01

About these terms

1.1 Agreement

These Terms of Use ("Terms") are a legally binding agreement between you and RealEasy Technologies Inc. ("RealEasy Technologies", "we", "us" or "our"). They govern your access to and use of the RealEasy website, applications, and services, including every feature described in these Terms (together, the "Platform").

1.2 Who we are

RealEasy Technologies Inc. is a corporation existing under the laws of Alberta.

• Address: 38177 Range Road 264, Red Deer County, Alberta T4E 0Y7, Canada
• Telephone: 587-295-4255
• General support: support@getrealeasy.ca
• Legal notices: legal@getrealeasy.ca
• Privacy: privacy@getrealeasy.ca

1.3 How you accept these Terms

You accept these Terms by ticking the box that says you agree to them when you create an account, or when you are asked to accept a new version. If you use any part of the Platform without an account, including browsing published listings, these Terms apply to that use. If you do not agree to these Terms, do not use the Platform.

1.4 Documents that form part of these Terms

The following documents also apply to you and form part of your agreement with us:

• our Privacy Policy, which explains how we collect, use and disclose personal information;
• each acknowledgment you accept on the Platform, such as an acknowledgment you accept before making an offer, hosting or attending a showing, or completing identity verification; and
• if you list a property, the Platform Agreement you sign before your listing is published.

1.5 If documents disagree

If these Terms and the Platform Agreement disagree about a listing, the Platform Agreement governs that listing. If these Terms and an acknowledgment disagree, these Terms govern, unless the acknowledgment expressly says it changes a section of these Terms. Nothing in these Terms changes an agreement between a buyer and a seller.

1.6 Your rights as a consumer

Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Consumer Protection Act (Alberta) or any other law that cannot be excluded, restricted or changed by agreement. Where a law gives you a right that these Terms appear to limit, the law prevails to the extent of the conflict, and the rest of these Terms continue to apply.

1.7 Please read these sections carefully

These sections affect your legal rights:

• Section 3 explains that RealEasy Technologies is not a real estate brokerage and gives no advice.
• Section 7.3 explains when an agreement between a buyer and a seller becomes binding.
• Section 8 explains the risks of showings and meeting other users, and what we do and do not check.
• Section 16 contains a release of claims and an assumption of risk.
• Section 18 limits our liability.
• Section 21 explains how disputes are resolved.

Section 02

Definitions

In these Terms:

• "Account" means the account you create to use the Platform.
• "Agreement of Purchase and Sale" means an agreement between a buyer and a seller for the purchase and sale of a Property that is generated and signed through the Platform.
• "Content" means any information, text, photograph, image, video, document, message, or other material.
• "Listing" means the published listing of a Property on the Platform.
• "Optional Item" means a physical product or optional service we sell through the Platform, such as a for sale sign.
• "Property" means residential real property in Alberta that a seller lists or proposes to list on the Platform, including the land, the buildings, and the fixtures.
• "RealEasy Parties" means RealEasy Technologies and its affiliates, and each of their directors, officers, employees, contractors, agents, successors and assigns.
• "Showing" means an appointment, requested and confirmed through the Platform, for a person to view a Property in person.
• "User" means any person who accesses or uses the Platform, with or without an Account.
• "User Content" means Content that a User submits, uploads, posts, sends or displays on or through the Platform.
• "Verified" means a person has completed identity verification through our identity verification provider, as described in section 4.6.

"Including" means including without limitation. Headings are for convenience only. The singular includes the plural.

Section 03

What RealEasy technologies is and is not

3.1 A technology platform

The Platform is software. It lets people who own residential property in Alberta list it for sale, lets buyers find listings and make offers, lets buyers and sellers negotiate terms with each other, generates documents from the terms they choose, lets them sign electronically, lets them schedule Showings and send messages, and keeps a record of what happened.

3.2 Not a real estate brokerage

RealEasy Technologies is not a real estate brokerage and is not licensed under the Real Estate Act (Alberta) or in any other jurisdiction. We do not trade in real estate on behalf of any person. We do not represent any buyer or seller, do not act as anyone's agent, and do not negotiate for anyone. We are not affiliated with the Real Estate Council of Alberta, the Canadian Real Estate Association, the Alberta Real Estate Association, or any real estate board. MLS® and REALTOR® are trademarks of The Canadian Real Estate Association, and the Platform is not an MLS® system.

3.3 No advice

We do not give real estate, legal, financial, tax, mortgage, insurance, or other professional advice. In particular, we do not tell anyone:

• what a Property is worth or what price to list it at;
• whether to make, accept, counter or reject an offer;
• what terms, conditions, deadlines or amounts to propose or accept; or
• whether a term is favourable, usual, or advisable.

Information on the Platform, including guides, explanations of how a feature works, and figures about listings on the Platform, is general information. It is not advice for your situation. Consult a qualified Alberta real estate lawyer about your transaction.

3.4 No valuation

The Platform does not estimate the value of any Property, provide a comparative market analysis, or give any opinion of value. Every price on the Platform is set by a seller or proposed by a buyer.

3.5 Services we do not provide

We do not provide legal or conveyancing services, appraisals, home inspections, surveys, mortgage or financing services, insurance, title insurance, escrow, or property management. We do not attend Showings, inspect Properties, or check the condition, size, features, title, or legal status of any Property.

3.6 We do not hold money for a sale

We do not receive, hold, or disburse any deposit, purchase price, or other funds for a sale. Deposits and closing funds are paid to and held by lawyers in trust, on the terms of the Agreement of Purchase and Sale. The only payments we receive are for Optional Items you choose to buy.

3.7 No agency or fiduciary relationship

Using the Platform does not create an agency, fiduciary, partnership, joint venture, employment, or franchise relationship between you and any RealEasy Party.

3.8 No guarantee of outcome

We do not guarantee that a Property will sell, that any offer will be made or accepted, that any agreement will be signed or completed, or that any User will perform their obligations.

Section 04

Eligibility and your account

4.1 Eligibility

You may use the Platform only if you are at least 18 years old, have the legal capacity to enter into a binding contract, and are not prohibited by law from using it. By using the Platform you confirm that you meet these requirements.

4.2 Accounts are personal

An Account belongs to one individual. You must not share your Account, let anyone else use it, or use another person's Account. If you act for a corporation, an estate, or another person, you must have the authority to do so and you must say so when the Platform asks.

4.3 Accurate information

You must give accurate, current and complete information when you register, verify your identity, list a Property, make an offer, request a Showing, or buy an Optional Item, and keep it up to date.

4.4 Account security

You are responsible for keeping your sign-in credentials confidential and for everything done through your Account. Tell us right away at support@getrealeasy.ca if you believe your Account has been used without your permission.

4.5 Real estate licensees

If you are licensed under the Real Estate Act (Alberta), you may use the Platform only to buy or sell real estate for yourself. You must make every disclosure the Real Estate Act and its rules require of a licensee dealing in their own interest. You must not use the Platform to find, solicit, or represent clients, to trade in real estate for another person, or to collect any commission or fee for a sale made through the Platform.

4.6 Identity verification

Before you can list a Property, make an offer, send messages, or request, confirm or host a Showing, you must complete identity verification through our identity verification provider. You present a government-issued photo identity document and take a photograph of your face, and the provider checks that the photograph matches the document. The Privacy Policy explains what the provider and we keep.

Identity verification confirms only that, at the time of verification, the person's face matched an identity document that the provider accepted. It does not confirm that a person is safe, honest, or trustworthy, that they have authority to sell a Property or the money to buy one, that the person you meet is the person who verified, or that the information a person gives is true. We do not run criminal record checks, background checks, credit checks, or reference checks on anyone. We may ask you to verify again, and we may refuse or limit access to any feature if verification is not completed or its result is not acceptable to us.

Section 05

Cost of using the platform

5.1 The Platform is free

We charge buyers and sellers no fee to create an Account, list a Property, receive or make offers, negotiate, generate or sign documents, schedule Showings, or send messages.

5.2 No commission

We charge no commission. We take nothing from the proceeds of any sale and have no interest in any Property or in the money paid for it. We receive no payment from any person that depends on whether a Property sells, on its price, or on whom a buyer or seller chooses to deal with.

5.3 Optional Items

You may choose to buy Optional Items, such as a for sale sign. Section 12 governs those purchases. Buying an Optional Item is never required to use the Platform.

5.4 Future fees

We will not charge you any fee for a feature described in section 5.1 unless you first accept a new version of these Terms or another agreement that states the fee. We will tell you the amount before you are asked to accept.

5.5 Other people's fees

Lawyers, inspectors, appraisers, surveyors, lenders, insurers, movers, and any real estate professional you choose to engage set and charge their own fees. Those fees are between you and them. If a seller agrees to pay any part of a buyer's agent's compensation, that is a matter between the seller, the buyer, and the agent, and RealEasy Technologies has no part in it.

Section 06

Listing a property

6.1 Who may list

You may list a Property only if you are a registered owner of it, or you are legally authorized to sell it as the personal representative of an estate, an attorney under a power of attorney, or an officer of a corporation that owns it. Every registered owner must take part in the listing as the Platform requires, or you must have the legal authority to sell on their behalf. You must not list a Property on behalf of another person for a commission, fee, or other compensation.

6.2 Platform Agreement

Before your Listing is published, you must sign the Platform Agreement for that Property. It sets out the terms on which you list it, including your promises about ownership and authority.

6.3 Ownership documents and review

You must upload the ownership documents the Platform asks for, such as a current certificate of title or a property tax notice, and the declarations it asks for, such as your declaration under the Dower Act (Alberta). Our staff review submissions before publication. A review checks that the documents appear to support the listing and that the listing meets these Terms. It is not a title search, a legal opinion, or a confirmation that you are entitled to sell. We may publish, decline to publish, ask you to change, suspend, or remove any Listing at any time, at our discretion, including where we reasonably suspect fraud, error, or a breach of these Terms.

6.4 Listing standards

Your Listing and everything you publish about a Property must:

• be accurate and not misleading, including the address, description, measurements, features, inclusions, and photographs;
• describe only a Property in Alberta that is for sale, and only one Property per Listing;
• not state or imply a preference for or against any person or group on a ground protected by the Alberta Human Rights Act;
• not include anyone's personal information, image, or voice without their consent, including in photographs of the interior;
• not include Content you do not have the right to use, such as photographs taken by someone else without their permission;
• not include links, contact details, or invitations designed to take a buyer off the Platform for a purpose unrelated to the sale; and
• comply with every law that applies to advertising a property for sale.

6.5 Your obligations as a seller

You are responsible for your sale and for complying with the law that applies to it. That includes any duty the law places on you to disclose known defects, the requirements of the Dower Act (Alberta), the Condominium Property Act (Alberta) where it applies, human rights law, privacy law in relation to people who visit your Property, municipal bylaws, and tax law. We do not review your Listing for legal compliance and do not tell you what you must disclose. Consult a qualified Alberta real estate lawyer.

6.6 Price

You alone set the price of your Listing. We do not suggest, review, or comment on it.

6.7 Changes, withdrawal and sale

You may change your Listing where the Platform allows and withdraw it at any time. If you withdraw a Listing, offers on it end as the Platform describes, but an Agreement of Purchase and Sale that has already been signed by both parties is not affected. You must mark your Listing sold, or withdraw it, promptly after your Property is sold or is no longer for sale.

6.8 Public visibility

Published Listings are public. Anyone may view them, search engines may index them, and Users may share links to them. A QR code on a sign links to the Listing. Your name and contact details are not shown on a public Listing. The Privacy Policy explains what is shown and to whom.

Section 07

Offers, negotiation and agreements

7.1 Agreements are between buyers and sellers

An offer, a counter, and an Agreement of Purchase and Sale are between the buyer and the seller only. RealEasy Technologies is not a party to them, has no obligations under them, and does not enforce them. Its only right under an Agreement of Purchase and Sale is the benefit of the standard term in which the buyer and the seller agree not to make claims against it.

7.2 The offer form and its standard terms

Offers are made on a structured form. The buyer and the seller choose the price, the deposit, the dates, the conditions, the inclusions, and any additional terms. The form also supplies standard terms that complete the agreement, such as the times of day for possession and adjustments and how a condition is waived. Each standard term is identified as a term supplied by the form in the agreement itself. We supply the standard terms so that an agreement is complete; we do not recommend them, or any other term, for your situation. Read every term before you sign, and have a lawyer review it.

7.3 When an agreement becomes binding

An Agreement of Purchase and Sale binds the buyer and the seller only when both of them have signed it through the Platform. When a seller accepts an offer exactly as the buyer made it, the seller's signature on the buyer's signed offer is the acceptance, and the agreement binds both of them from that moment. When the terms are agreed after one or more counters, the Platform generates a final agreement, and it binds both of them only when both have signed it. Agreeing to terms in a negotiation round, sending a message, or clicking a button that is not a signature does not create a binding agreement. A signed agreement is a legally binding contract, and you may be held to it.

7.4 No cooling-off period

Alberta law provides no cooling-off period for the purchase or sale of real estate. Once an Agreement of Purchase and Sale binds you, you can end it only as its own terms allow.

7.5 Offers that lapse

An offer, and each counter in a negotiation, states when it expires. If it is not accepted by then, it lapses. A buyer may withdraw an offer, and a party may withdraw a counter, at any time before it is accepted. An offer whose condition deadline passes before the agreement is signed by both parties also ends, and the Platform records that it has ended.

7.6 Deadlines after signing are yours to manage

The Platform tracks the deadlines in an offer only until an Agreement of Purchase and Sale is signed by both parties. After that, satisfying or waiving conditions, paying the deposit, and completing the sale happen between the parties and their lawyers, outside the Platform. We do not track, remind you of, or manage any deadline in a signed agreement. A notice given through the Platform's messages is not a notice under an Agreement of Purchase and Sale unless that agreement says it is.

7.7 Deposits and payments

A deposit is paid to a lawyer's trust account on the terms of the Agreement of Purchase and Sale. We never ask any User to send money to RealEasy Technologies for a sale, and no User is entitled to ask you to send a deposit or any other money to them personally. Do not send money because of a message or email that asks you to, or that changes where money is to be sent. Confirm payment instructions by telephone with your own lawyer, using a number you already know.

7.8 Electronic signatures and records

You agree to sign documents electronically through the Platform's electronic signature provider and to receive documents, records, and notices from us in electronic form. An electronic signature you apply through the Platform has the same legal effect as your handwritten signature. You may download a copy of each document you sign, and you should keep one.

7.9 Your own lawyer

The documents the Platform generates are not standard forms of the Alberta Real Estate Association or of any real estate board and have not been prepared or reviewed by a lawyer for you. Have a qualified Alberta real estate lawyer review any agreement before you sign it, and engage one to complete your transaction. You may engage any lawyer you choose. We do not recommend or refer any lawyer.

7.10 Accuracy of what you enter

You are responsible for the accuracy of every term, name, address, legal description, date and amount you enter or agree to. Check every generated document against what you agreed before you sign it.

Section 08

Showings and meeting other users

8.1 What we check, and what we do not

Before a person can request or confirm a Showing, they must be Verified. Section 4.6 explains what verification does and does not confirm. Other attendees named in a Showing request are not Verified. We do not run criminal record or background checks, we do not attend Showings, we do not inspect Properties, and we cannot control what any person does at a Showing or any other meeting.

8.2 Your decisions

You decide whether to request, offer, confirm, host or attend a Showing or any other meeting, and who may enter a Property you occupy. A seller may decline a Showing request and either party may cancel a Showing at any time. A Showing request that is not confirmed before the time of the Showing ends automatically.

8.3 Responsibilities of a host

If you host a Showing, you are the occupier of the Property and are responsible for it and for the safety of everyone you allow onto it, including under the Occupiers' Liability Act (Alberta). You are responsible for securing pets, firearms, medications, valuables, keys and documents, and for any hazard on the Property. Have someone with you during every Showing, and check each attendee's photo identification and the Showing's confirmation code at the door.

8.4 Rules for attendees

Only the people named in a Showing request may attend, including any real estate professional or other person who accompanies a buyer. Each attendee must:

• carry government-issued photo identification and show it, and the Showing's confirmation code, when the host asks;
• arrive and leave at the scheduled time, follow the host's reasonable instructions, and leave immediately when asked;
• not enter any part of the Property the host has not opened to them;
• not take photographs, video or recordings inside the Property without the host's consent; and
• be responsible for any damage they cause and for the children who accompany them.

8.5 Recording

If a host records audio or video during a Showing, the host must tell attendees before they enter. Recording a private conversation you are not part of can be an offence under the Criminal Code.

8.6 Meetings we do not arrange

Open houses, visits arranged outside the Showing feature, and contact that takes place off the Platform are not arranged through the Platform, and the people involved may not be Verified. You are solely responsible for deciding whether to take part in them.

8.7 Risks you accept

Meeting people you do not know, and letting people into a home, carries risks, including the risk of personal injury, death, theft, property damage, harassment, and fraud. You accept those risks when you choose to request, offer, confirm, host or attend a Showing or any other meeting with a person you met through the Platform.

8.8 Safety information

Safety tips on the Platform are general information to help you make your own decisions. They are not a guarantee of safety and do not cover every risk.

8.9 Emergencies and reports

In an emergency, call 911. You can report a concern about a User, a Showing, a message or a Listing from the Platform. We review reports in the order of their urgency, and we may cancel Showings, restrict features, or suspend Accounts while we review. Reporting to us is not a substitute for contacting the police.

8.10 What we may do

We may refuse or cancel any Showing, require additional verification, restrict or suspend any Account, preserve records, and disclose information to the police or other authorities where the law permits, including to protect the safety of any person. We are not obliged to do any of these things, and we are not responsible for monitoring Users.

8.11 Release

Section 16 contains your release of claims against the RealEasy Parties in connection with Showings, meetings, and the conduct of other Users. Please read it.

Section 09

Messages and communications between users

9.1 Purpose of messages

Messages let buyers and sellers communicate about a Property. Use them only for that purpose.

9.2 Messages are permanent records

Messages cannot be edited or deleted once sent, by you or by us, during the retention period stated in the Privacy Policy. They form part of the record of the transaction and may be disclosed as the Privacy Policy describes, including to a court or in a legal proceeding.

9.3 We do not monitor messages

We do not review messages before they are delivered and are not responsible for what another User sends you. We may review a message when it is reported to us or when we have another lawful reason to do so.

9.4 Blocking and reporting

You can block a conversation or report a message. Blocking stops further messages in that conversation. Reporting sends the matter to us for review.

9.5 Fraud warnings

Be cautious of any message that asks you for money, a deposit, banking or card details, identity documents, passwords, or verification codes, or asks you to communicate off the Platform. Do not act on payment instructions received in a message.

Section 10

Alerts, notices and electronic communications

10.1 Saved-search alerts

If you consent, we email you about new Listings that match a search you saved. You can withdraw that consent at any time, as the Privacy Policy describes.

10.2 Service messages

We send messages that are necessary to operate your Account and the features you use, such as sign-in emails, offer and Showing notices, and security notices. These are not marketing messages, and you cannot opt out of them while you have an Account.

10.3 Do not rely on email or notifications for deadlines

Emails, in-app notifications and reminders may be delayed, filtered, or not delivered. You are responsible for knowing the deadlines and terms of any offer or agreement you make, whether or not you receive a notification.

Section 11

Acceptable use

You must not, and must not help anyone else to:

• use the Platform for any unlawful, fraudulent, or deceptive purpose, including money laundering, title fraud, mortgage fraud, or impersonating an owner;
• impersonate any person, misrepresent your identity, authority or affiliation, or use another person's identity documents;
• list a Property you are not entitled to sell, or list it for another person for compensation;
• post false, misleading, or incomplete information about a Property or about yourself;
• threaten, harass, stalk, intimidate, abuse, or harm any person, or encourage anyone else to do so;
• discriminate against any person on a ground protected by the Alberta Human Rights Act, including by refusing a Showing or an offer on such a ground;
• ask any User for money, a deposit, financial information, or identity documents, except as an Agreement of Purchase and Sale requires and through the parties' lawyers;
• use the Platform, or any User's information, to send unsolicited commercial messages, to solicit Users for brokerage or other services, or for any purpose other than buying or selling a Property for yourself or for the person, estate or corporation you are authorized to act for;
• collect, copy, scrape, harvest, or download Listings, User information, or other Content by automated means, or build a database or a competing service from them;
• copy, modify, distribute, sell, or lease any part of the Platform, or reverse engineer, decompile, or try to extract its source code, except as the law expressly permits;
• probe, scan, or test the vulnerability of the Platform, bypass any security, verification, or access control, or access any Account, data, or system you are not authorized to access;
• upload or transmit any virus, malware, or harmful code, or interfere with or overload the Platform;
• use any robot, script, or automated means to access the Platform, except for search engines indexing public Listings in accordance with our published robots instructions;
• post any person's personal information without their consent, or post Content that is defamatory, obscene, hateful, violent, or that infringes anyone's rights;
• record any person without the consent the law requires;
• create more than one Account, or create an Account after we have suspended or terminated yours; or
• use the Platform in any way that breaches these Terms, the Platform Agreement, or any law.

Section 12

Purchases of optional items

12.1 What this section covers

This section applies when you buy an Optional Item through the Platform and to the welcome package described in section 12.11. RealEasy Technologies is the seller of each Optional Item.

12.2 Description and price

Before you buy, the Platform shows a description of each Optional Item, its price, any delivery charge, the applicable taxes, the total price in Canadian dollars, the estimated delivery date, and these purchase terms. Prices are in Canadian dollars.

12.3 Placing an order

You place an order by reviewing your order and confirming it at checkout, where you may correct any error and accept or decline the order before it is placed. Your order is accepted when we send you an order confirmation. We may decline or cancel an order, and refund any amount paid, if an item is unavailable, a price was displayed in error, or we reasonably suspect fraud.

12.4 Payment

Payment is processed by our payment processor, which is named at checkout. We do not receive or store your full card number. You authorize us and our payment processor to charge the payment method you provide for the total price of your order.

12.5 Your copy

We send you a copy of your order, including these purchase terms, by email within 15 days after you place it, and it is available in your Account.

12.6 Delivery

We deliver Optional Items only to addresses in Alberta. We ship to the address you give at checkout. The estimated delivery date is an estimate. Ownership of an Optional Item passes to you when we receive payment, and the risk of loss or damage passes to you on delivery.

12.7 Cancelling an order and refunds

You may cancel an order at no charge at any time before it ships. You may also cancel an order if it is not delivered within 30 days after the estimated delivery date, and any other right to cancel that the Consumer Protection Act (Alberta) gives you is not affected. We refund the amount paid for a cancelled order to your original payment method within 15 days after you cancel.

12.8 Damaged, defective or wrong items

If an Optional Item arrives damaged or defective, or is not what you ordered, tell us within 30 days after delivery at support@getrealeasy.ca, and we will replace it or refund it, at your choice. This does not limit any warranty or condition that the law implies and does not allow us to exclude.

12.9 Installing a sign

If you install a sign, you are responsible for its installation, location, and removal. You must:

• place it only on property you own or have the right to use, and with the consent of every owner and any condominium corporation or association whose consent is required;
• not place it on a road allowance, public land, a utility pole, or another person's property without permission;
• comply with municipal bylaws and any rules that apply to signs at the Property;
• before you drive a post or disturb the ground in any way, make a locate request through Alberta's one-call utility locating service and wait until the buried facilities are located and marked, because ground disturbance of any depth can strike a buried line;
• install it according to the instructions supplied with it, so that it is stable and does not obstruct a sidewalk, driveway, or sightline; and
• remove it promptly once your Property is sold or no longer listed.

We are not responsible for any injury, loss, or damage caused by the installation, placement, or removal of a sign, except to the extent caused by a defect in the sign itself.

12.10 QR codes

A sign may carry a QR code that links to your Listing. When your Listing is withdrawn or sold, the code may stop working or may link to another page on the Platform.

12.11 Welcome package

A welcome package, which includes a for sale sign, is provided at no charge for each of the first 10 Listings approved and published on the Platform, in the order in which they were published.

• One welcome package is provided for each eligible Property, however many times it is listed, and it is shipped to the address of the listed Property.
• The other contents of the package may change, and we may substitute an item of equal or greater value.
• A welcome package has no cash value and cannot be transferred, exchanged, or redeemed for money.
• Receiving a welcome package does not oblige you to keep your Listing published or to sell through the Platform, and you are free to withdraw your Listing at any time.
• Section 12.9 applies to the sign in the package.

Section 13

Your content and our intellectual property

13.1 Your Content remains yours

You keep ownership of the User Content you submit.

13.2 Licence you give us

You grant RealEasy Technologies a non-exclusive, royalty-free, worldwide licence to host, store, copy, reproduce, adapt for display, publish, display, and transmit your User Content for the purpose of operating, providing, securing, and improving the Platform, and to sublicense those rights to our service providers for that purpose, to search engines for indexing published Listings, and to the other party to a transaction for the purposes of that transaction. This includes publishing your Listing on the Platform and making it available to search engines, generating documents and records from it, keeping records as the Privacy Policy describes, and showing your Listing in Platform screens and help materials that explain how the Platform works. This licence does not allow us to use your User Content in advertising for RealEasy Technologies without your separate consent. The licence continues for as long as we keep the User Content under the Privacy Policy, and ends when we destroy or de-identify it.

13.3 Your promises about your Content

For all User Content you submit, you promise that:

• you own it or have every right, licence, and consent needed to submit it and to grant the licence in section 13.2, including the permission of any photographer and the consent of any person who appears in it;
• it is accurate and not misleading; and
• it does not breach any law or any person's rights, including copyright, privacy, and personality rights.

13.4 Our intellectual property

The Platform, including its software, design, text, graphics, logos, and the arrangement of its Content, but excluding User Content, belongs to RealEasy Technologies or its licensors and is protected by copyright, trademark, and other laws. RealEasy and our logos are trademarks of RealEasy Technologies.

13.5 Licence we give you

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for buying or selling a Property for yourself or for the person, estate or corporation you are authorized to act for, in accordance with these Terms. All rights not expressly granted are reserved.

13.6 Feedback

If you send us ideas or suggestions about the Platform, we may use them without obligation to you.

Section 14

Notice and removal of content

14.1 How to tell us about Content

If you believe Content on the Platform infringes your copyright or other rights, is defamatory, discloses your personal information without consent, harasses you, or is unlawful, send a notice to legal@getrealeasy.ca or to our address in section 1.2.

14.2 What to include

Your notice should identify you and how to contact you, the Content and where it appears, the right you say is affected and why, and a statement that the information in your notice is true to the best of your knowledge.

14.3 What we do

We review each notice. We may remove, restrict, or keep the Content, tell the User who submitted it, and ask either of you for more information. Removing Content from view does not delete it from our records, which are kept as the Privacy Policy describes.

14.4 Responding to a notice

If your Content is removed and you believe that was a mistake, you may tell us why at legal@getrealeasy.ca, and we will consider your response.

14.5 Repeat infringement

We may suspend or terminate the Account of any User who repeatedly infringes the rights of others.

Section 15

Third-party services

The Platform relies on third-party services, including identity verification, electronic signature, payment processing, mapping, email delivery, hosting, and analytics. The Privacy Policy names them. Your use of a third-party service may be subject to that third party's own terms. We are not responsible for a third party's services, Content, websites, or practices, or for any loss caused by them, except to the extent the law makes us responsible for a service provider we engage. A link to a third-party website is not an endorsement of it.

Section 16

Release and assumption of risk

16.1 Release

To the fullest extent the law allows, you release the RealEasy Parties from all claims, demands, actions, losses, damages, costs, and liability of every kind, known or unknown, including those caused by the negligence of any RealEasy Party, arising out of or in connection with:

• (a) the acts, omissions, statements, or Content of any other User, or of any person you meet, deal with, or allow onto a Property through or because of the Platform;
• (b) any Showing, open house, meeting, or visit to a Property;
• (c) the condition, title, size, features, or legal status of any Property, or the accuracy of any Listing;
• (d) any offer, negotiation, Agreement of Purchase and Sale, deposit, or transaction between Users, including its failure to be signed or completed; and
• (e) any service provided by a lawyer, inspector, appraiser, lender, mover, or other person you engage.

16.2 Assumption of risk

You understand and accept the risks described in section 8.7, and you agree that you choose to take part in Showings and meetings at your own risk.

16.3 Who this binds

This release binds you and your heirs, executors, administrators, personal representatives, successors, and assigns, and anyone who makes a claim through you or on your behalf. It may be relied on by each RealEasy Party.

16.4 What this release does not cover

This release does not apply to:

• loss caused by the fraud, wilful misconduct, or gross negligence of a RealEasy Party;
• loss caused by the Platform generating a document that does not state the terms the parties entered, or ending an offer, a counter or a Showing request before the deadline stated in it, which remains subject to section 18;
• death or personal injury caused by a defect in an Optional Item we sold; or
• any right that the law does not allow you to release, including your rights under the Consumer Protection Act (Alberta).

16.5 Why we ask for this release

We provide the Platform free of charge so that people can buy and sell their own homes directly with each other. We cannot control other Users, Properties, or meetings between Users, and we could not offer the Platform free of charge if we were responsible for them. You agree that this release is reasonable for that reason.

Section 17

Disclaimers

17.1 The Platform is provided as is

To the fullest extent the law allows, the Platform, its Content, and all features are provided "as is" and "as available", without any warranty, condition, or representation of any kind, whether express, implied, or statutory, including any implied warranty or condition of merchantability, quality, fitness for a particular purpose, title, or non-infringement. This section does not apply to Optional Items, which are governed by section 12.

17.2 Content and information

We do not verify, and do not warrant the accuracy, completeness, or legality of, any User Content, Listing, document uploaded by a User, or figure derived from Listings on the Platform. Maps and location information are approximate.

17.3 Availability and security

We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that it will be free of harmful components. We may suspend the Platform for maintenance, security, or reasons beyond our control. You are responsible for keeping your own copies of documents you sign.

17.4 Verification and reviews

We do not warrant that identity verification, the review of ownership documents, or any other check will detect fraud, error, or misrepresentation.

Section 18

Limitation of liability

18.1 Excluded losses

To the fullest extent the law allows, the RealEasy Parties are not liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, opportunity, bargain, savings, data, or goodwill, or any loss arising from a transaction not being made, signed, or completed, however caused and whether in contract, tort (including negligence), or otherwise, even if a RealEasy Party was told such loss was possible.

18.2 Cap

To the fullest extent the law allows, the total liability of the RealEasy Parties for all claims arising out of or in connection with these Terms or the Platform is limited to the greater of the total amount you paid to RealEasy Technologies for Optional Items in the 12 months before the event giving rise to the claim and 500 Canadian dollars.

18.3 What this section does not limit

Sections 18.1 and 18.2 do not limit liability for fraud, wilful misconduct, or gross negligence, for death or personal injury caused by the negligence of a RealEasy Party, or for any liability that the law does not allow to be limited. They apply in addition to the release in section 16.

Section 19

Indemnity

You will indemnify and hold harmless the RealEasy Parties from all claims by third parties, and all resulting losses, damages, costs, and reasonable legal fees, to the extent arising out of:

• your breach of these Terms, the Platform Agreement, or any law;
• your User Content, including any claim that it is inaccurate or infringes another person's rights;
• your conduct toward any other User or any person who attends a Property you occupy; or
• the condition of a Property you occupy or list.

This indemnity does not apply to the extent a claim arises from a RealEasy Party's own breach of these Terms, negligence, fraud, or wilful misconduct.

Section 20

Suspension and termination

20.1 By you

You may stop using the Platform and ask us to close your Account at any time, as the Privacy Policy describes. We cannot close an Account while an offer you are party to is open or awaiting signature, or before the Completion Date stated in an Agreement of Purchase and Sale you signed.

20.2 By us

We may suspend, restrict, or terminate your access to the Platform or any feature, remove any Listing, or cancel any Showing, with or without notice, if we reasonably believe that you have breached these Terms or the law, that your Account has been compromised, that you pose a risk to any person, or that continuing would expose any person or RealEasy Technologies to legal, safety, or security risk. Where it is safe and lawful to do so, we will tell you the reason.

20.3 Effect

Termination does not end any Agreement of Purchase and Sale or the Platform Agreement for a Property while it remains in effect, and does not affect any right or obligation that arose before termination. Sections 3, 7.1, 7.3, 7.6, 7.7, 7.8, 9.2, 12.7, 12.8, 13.1 to 13.4, 13.6, 14, 16, 17, 18, 19, 21, and 23, and any other section that by its nature should survive, survive termination.

Section 21

Disputes

21.1 Contact us first

If you have a dispute with us, please first send a written notice describing it to legal@getrealeasy.ca or to our address in section 1.2. We will try to resolve it with you within 30 days. This step does not affect any limitation period.

21.2 Governing law

These Terms, and any dispute arising out of or in connection with them or the Platform, are governed by the laws of Alberta and the federal laws of Canada that apply in Alberta.

21.3 Courts

You and we agree that the courts of Alberta have jurisdiction over any such dispute, and that a claim within the monetary jurisdiction of the Alberta Court of Justice may be brought in that Court. Where the applicable rules allow you to choose, we ask that a claim against us be brought in the judicial centre of Red Deer.

21.4 Arbitration only by agreement

Neither you nor we are required to arbitrate a dispute. If, after a dispute has arisen, you and we both agree in writing to resolve it by arbitration, it will be resolved by a single arbitrator under the Arbitration Act (Alberta), seated in Red Deer, Alberta.

21.5 Urgent relief

Nothing in this section prevents either of us from applying to a court for an injunction or other urgent relief.

21.6 Disputes between Users

Disputes between Users, including between a buyer and a seller, are between those Users. We are not obliged to take part in them, but we may provide records in accordance with the Privacy Policy and the law.

Section 22

Changes to these terms and to the platform

22.1 New versions of these Terms

We may issue a new version of these Terms. A new version does not take effect for you until you accept it. When a new version takes effect, you will be asked to review and accept it before continuing to use the Platform's account features. Until you do, the version you accepted continues to govern your use. Each version is recorded with its own effective date, and the version you accepted is retained.

22.2 Changes to the Platform

We may add, change, suspend, or discontinue any feature of the Platform. We will give reasonable notice of a change that materially reduces a feature you rely on for a Listing or transaction in progress, where it is practical to do so.

Section 23

General

23.1 Entire agreement

These Terms, together with the documents listed in section 1.4, are the entire agreement between you and RealEasy Technologies about the Platform and replace any earlier agreement or understanding about it.

23.2 Assignment

You may not assign or transfer these Terms or your Account without our written consent. We may assign these Terms to an affiliate or to a successor to our business on notice to you.

23.3 Severability

If any part of these Terms is held to be invalid or unenforceable, it is severed or limited to the minimum extent necessary, and the rest of these Terms continues in full force.

23.4 No waiver

A failure or delay in enforcing any part of these Terms is not a waiver of it.

23.5 Events beyond our control

We are not responsible for any failure or delay caused by events beyond our reasonable control, including the failure of a third-party service, a utility, or the internet, a natural disaster, a pandemic, a strike, or an act of government.

23.6 Independent parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship.

23.7 Third parties

Except for the RealEasy Parties, who may rely on sections 16, 18, and 19, no one other than you and RealEasy Technologies has any right to enforce these Terms.

23.8 Notices to you

We may give you notices by email to the address in your Account, by a notice in your Account, or by posting on the Platform. A notice by email is given when it is sent.

23.9 Electronic records

You agree that these Terms, the documents listed in section 1.4, and every notice and record we provide may be provided and kept in electronic form, and that your acceptance by electronic means has the same effect as a signature in writing.

23.10 Language

These Terms are written in English, and you have asked that they and all related documents be in English.

Section 24

Contact

RealEasy Technologies Inc. 38177 Range Road 264, Red Deer County, Alberta T4E 0Y7, Canada Telephone: 587-295-4255 Email: support@getrealeasy.ca

By ticking the box to accept these Terms, you confirm that you have read and understood them, including the release in section 16 and the limits on our liability in section 18, and that you agree to be bound by them.